A new and useful tool included in all versions of Windows 7 is the Problem Steps Recorder. If you are experiencing an error on your Windows 7 computer, you can use the Problem Steps Recorder to capture the steps taken on your computer which caused the error.

The recording includes a picture of the screen during each mouse click (screen shots), a location and description of each click, and an option to annotate an area of importance. Once the recording is finished you can save the file and send it to your support personnel to help them diagnose the problem.

Here is an article from Microsoft which explains how to use the Problem Steps Recorder.

You can also view a video demo on Microsoft TechNet of the Problem Steps Recorder in action.